Returns & Refunds

At Viooxo, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and our returns process is designed to be simple, transparent, and stress-free.

Return Window

Customers in the United States may request a return within 30 days of receiving their order. Items must be returned in original condition, unused, and with all original packaging and accessories. Personalized or customized items may have different return eligibility — please contact us for details.

Return Costs

Damaged or defective items: Return shipping is fully covered by Viooxo.
Non-defective items: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return arrives safely.

How to Request a Return

Email our support team at help@viooxo.com with your order number and reason for return. You will receive a return authorization and detailed instructions for sending the item back. Once we receive and inspect the returned item, your refunds will be processed within 7 business days and issued to the original payment method used at checkout.

Return Address

Please send all authorized returns to:
Viooxo Returns Department
27 Cortmalaw Avenue
Milton of Campsie
Glasgow, Scotland, G66 8AT
United Kingdom

Include your return authorization number with the package.

Important Notes

Items returned outside the 30-day window or not in their original condition may not be accepted. Return shipping for non-defective items is the responsibility of the customer. During peak seasons, returns may take slightly longer to process — we will notify you of any delays. For questions about returns, eligibility, or assistance, our support team is always ready to help.

Contact Us

Email: help@viooxo.com
Our team is available to guide you through every step of the return process.